Salon Manager Needed
Salon Manager
ASSESSMENT
Job Summary
Reports To: CEO Direct Internal Customers: Hair Stylists, Nail Technicians, Admin Officer, Social Media Manager, Cleaners. External Customers: Customers, Vendors, Third Party Agents, Main Purpose of Position: Ensure customer satisfaction, managing employees, as well as working to make sure that the salon is profitable
- Minimum Qualification: Degree
- Experience Level: Senior level
- Experience Length: 3 years
Job Description
Minimum Qualification and Experience
- A BA/BSc holder with a minimum of 3 years relevant experience
- Previous experience with Book Keeping (will be an added advantage)
- Computer Skills
Key Result Areas
Client Management
- Supervise day-to-day operations in the customer service department.
- Responsible for providing service information, and helping our numerous customers by being informative, empathetic, and eager to quickly solve a customer’s problem.
- Willingness to listen, learn, and resolve any customer inquiry that crosses your desk.
- Identify and contact potential customers for business opportunities.
- Develop customer satisfaction goals, surveys and periodically prepare reports on overall customer satisfaction.
- Communicate with customers through phone, emails, and whatsapp chats
- Act as the company gatekeeper and answer questions about product and services
Key Performance Indicators
- Ensure good relationship with customers
- 100% neatness of front office area
- 100% knowledge of ALL products and services
- Weekly report of customer’s data that visit the salon.
- Daily customer satisfaction survey reports
- 100% politeness and calmness when dealing with customers
- Ensure accuracy of all customer data and information.
Bookings, Enquiries and Complaints
- Provide knowledgeable answers to questions about product, pricing and availability.
- Respond to and resolve customer service issues in a timely manner and implement an effective customer loyalty program.
- Ensure all customers booking are properly taken, documented and scheduled with the operational staff.
- Effectively manage customers complaint at all times
- Liaise with other department for availability to confirm bookings
Key Performance Indicators
- Zero error for customers’ bookings.
- Follow up to remind customers of bookings.
- Timely update of customers’ bookings to the operational staff.
- All response to complaints or enquiry should be
- 100% professional
Store Management
- Oversees and administers the day-to-day activities of the office.
- Provides assistance and support to all departments and execution of all activities.
- Manages employees in ‘supporting’ roles, including administrative staff, operations staff and cleaning staff
- Ensure all beauty treatment meets high quality standard
- Keep track of Salon equipment and arrange for regular maintenance where necessary.
- Take stock of beauty products and stock up timely
Key Performance Indicators
- Ensure the smooth running of the office.
- Ensure that the office equipment and facilities are working efficiently.
- Ensure accuracy of all data and information.
- All maintenance reports for all locations must be filed.
- Damages on office facilities must be fixed within 72 hours of being reported.
- Obtains a minimum of 3 quotes for major purchases.
Office Operations
- Serves as the primary point of administrative contact and liaison between departments, individuals and institutions on operational matters concerning the office.
- Assists in the coordination, supervision, and completion of Hairitage services, as appropriate.
- Provides assistance in the interpretation of company policies and procedures, as appropriate, and ensures that office operations are in compliance with policy provisions and standards.
- Develops and continually updates policies, procedures, and systems which ensure productive and efficient operation.
- Maintain petty cash transactions and records receipt payments.
- Supervise the procurement of equipment, product and systems for the smooth running of operations.
- Assesses and organizes logistics in terms of transport requirements, receipt, handling, storage and distribution of products/equipment and establishes proper warehousing and recording systems.
- Ensure updated records of costs and revenues (e.g. daily, weekly and quarterly).
Key Performance Indicators
- All databases should be updated real time.
- 100% compliance to SOP
- Timely completion of assigned tasks within the specified time.
- Weekly reports should be sent to the management on or before the close of business every last working day of the week.
- Documents must be filed and updated appropriately.
Basic Book Keeping
- Daily book keeping and weekly reconciliation of revenues and expenditure
- Prepare customer invoice and interface with customers/suppliers etc
Key Performance Indicators
- Charge customers accurately for services provided
- Record all financial transactions accurately.
Communication Skills
Good written and verbal communication skills-must be able to communicate effectively to all stakeholders.
Digital Technology
Proficient with computers, salon booking software (TIMELY), salon accounting software (XERO)
MS Office
Proficient in the use of Office Suite
Interpersonal Skills
Ability to work with a variety of individuals in a wide range of positions.
Stress Tolerance
Ability to work under pressure.
Managing others & Collaboration
Effectively manage subordinates and foster team spirit and collaboration.
Attention to Detail
Accuracy in record keeping and documentation.
Planning and Time Management Skills
Ability to schedule activities and maximize time while ensuring to meet all deadlines
Distinguishing Capabilities
- Organizational skills
- Ability to plan own work and perform duties in an organized manner.
Problem solving
Ability to view situations holistically and proffer objective solutions.
Analytical skills
Ability to think logically and solve problems occurring within normal work routine
Personality Profile
A patient individual who can interact with customers to create a WOW experience. Self motivated, able to work with team members, flexible, friendly disposition, sound judgment
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